Billing Policy

Web Maestro
256 US Highway 41 East, Negaunee, MI 49866
(906)228-5884

The following constitutes our Billing Policy and applies to ALL of our customers. Please review the following terms carefully. The term "Web Maestro" or "us" or "we" or "our" refers to Web Maestro, the owner of this website. The term "you" refers to the user, the customer or viewer of our Web Site. The term "plan" refers to any product, service or item billed on an reoccurring interval. Use of our website and/or services constitutes agreement to this Billing Policy as part of our Terms of Service. Any questions or comments regarding this document should be forwarded to us at the following address: billing@upwebmaestro.com.

Payments

All prices shown are in US currency. Payments to us are to be made in US currency and must be drawn from a US bank or financial institution. We accept the following types of payment:

Check or Money Order
Credit Card (VISA, MasterCard, American Express, Discover - through PayPal)
Electronic Check (through PayPal)
PayPal

All payments are due on the invoice due date. If you provide us your credit card information, and do not pay with cash or check by the due date, you are authorizing us to automatically charge your credit or debit card for charges that apply to your account. Subsequent charges will be automatically charged to your credit card on the next invoice due date. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with this policy. You are responsible for updating or notifying us of any changes to your billing information (including, but not limited to card number, e-mail address, expiration date, billing address, or card status).

Customers not paying by credit card are to make payment of their balance due within fifteen (15) days of the invoice date. We reserve the right to postpone the launch or delivery of completed projects pending receipt of final payment. Hosting accounts that are not paid for by the due date will be subject to automatic suspension. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Billing Intervals

Hosting and Web Services

We offer two billing intervals for hosting charges: monthly and yearly (12 months). The billing interval begins on the activation date. You may change your billing interval at any time; however, the new billing interval will only take effect at the time of the next plan or service renewal. The initial cost of all additional features added to an account are charged immediately. Future billing will coincide with your established billing interval. Any additional items, services and their related setup fees are non-refundable.

Programming, Design and Print

Programming, design and print work are billed as they are completed and unless otherwise noted or agreed upon in written form are due within fifteen (15) days of invoice date. Completed projects may be held until final payment is made. If needed, quantified work can be scheduled on reoccurring basis and have an established billing interval. All programming, design and consulting work are billed in 15 minute increments, against our current hourly rate.

Disputes

If you have any disputes on an invoice they must be brought to our attention within the terms of the invoice. No disputes will be accepted or acknowledged outside of the invoice terms.

Account Renewals

In order to insure uninterrupted service to your website and related services, all plans will automatically renew at the end of the plan's billing interval. Plan renewal charges are based on the current rate on the date of renewal according to the service selected. Plans are renewed for the same billing interval. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Statements

Invoices and statements are sent by email unless requested otherwise. You are required to keep a valid billing email address on file with us at all times, even if not receiving invoices by email.

Late Payment

Web Hosting and Domain Names

If payment has not been received by the date of renewal for an account, the account will be suspended without exception. Upon suspension, we will send a suspension notice to the customer by email. The customer will have the option of reactivating the account after paying the full amount on the invoice due. If payment is not received within fifteen (15) business days after account suspension, the account will be canceled. This includes the removal of all files that may remain on the server, but does not alleviate client's payment obligations prior to termination.

Web Design, Programming or Print

If a deposit is paid by check and is returned or stopped, work will stop until payment is made by credit card, cash or money order. Payment in full is required at project completion. If payment is not made within thirty (30) days, a late fee of 2% of the total amount due will be added to the amount. Any invoices not paid within sixty (60) days may be turned over to a third party collection service, at which point any accounts with us may be closed permanently.

Fee Summary

Returned (NSF) Checks

We charge a $25.00 processing fee for returned (NSF) checks. Customers that issue an NSF check may be required to submit future payments with a certified check or money order.

Credit Card Chargebacks

A $35.00 processing fee will be assessed for each credit card chargeback received by us.

Hosting Plan Changes

There is currently no fee for either upgrading or downgrading your hosting plan. However, if you change your hosting plan more than twice within a twelve (12) month period, additional fees may be assessed.

Cancellations

Our hosting plans will automatically renew until the plan is canceled. In order to cancel service, you must contact us during business hours, Monday through Friday, 9:00 A.M. to 5:00 P.M. EST, at (906)228-5884. Please note that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact us via email at billing@upwebmaestro.com.

Cancellation requests must be received by us a minimum of fifteen (15) days prior to the end of your billing interval. Cancellations submitted later than this time may result in your hosting plan being automatically renewed. All cancellations become effective on the day processed by us. Please note that we are unable to schedule a cancellation for a future date. We will confirm the cancellation request when it is processed. If you do not receive a confirmation notice, please contact us immediately.

We do not monitor or automatically cancel plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to our services. Cancellation of services does not relieve you from paying any outstanding balance owed on your account. We reserve the right to terminate any account, at any time, without notice, for any reason that we deem appropriate.

When an account is canceled, we will remove all configuration information as well as all contents of the account within fifteen (15) days after the next renewal of the billing cycle. This may include unread email left on the server. A transfer will automatically result in the cancellation of the account transferred upon transfer completion. We are not responsible for any loss of data after the cancellation date.

NOTE: In the event you need to cancel an account, please specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa).

In the event of the cancellation of a web design project, or any delay on the part of the client of more than sixty (60) days, we will invoice you for the greater of either: 1) all work completed up to the date of notification, based upon the percentage of the project finished, including expenses; or 2) 25% of the agreed-upon estimate plus expenses, and the contract shall be considered fulfilled.

Updating Your Billing Information

You can update your billing information at any time through our website, or by contacting us in writing or by phone. You must include your name, business name, domain name, and phone number along with new billing information.

Out-of-Date Records

Periodically it may become necessary for us to contact our customers regarding account status. If the information provided to us is not current, it may lead to a failure to receive notices. Customers are solely responsible for keeping all personal and billing information current at all times. We are not responsible for actions that are taken as a result of a customer's failure to respond to our notices.

30-Day Money Back Guarantee

Each of our hosting plans carries a 30-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup fees) upon plan cancellation.

The following services DO NOT qualify for the 30 Day Money Back Guarantee:

web or graphic design
additional items and services
domain name registration
domain parking
overage fees

Refund Policy

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. No refund is provided for web hosting accounts or domain registrations that are canceled or transferred away during the designated period already paid for, beyond the initial 30 days.

Credit Card Disputes/Chargebacks

We have a zero tolerance policy for chargebacks. Customers who dispute a credit card payment are subject to a fine, suspension and account termination at our discretion. A $35.00 processing fee will be assessed to all accounts that receive a chargeback.